SAP SUPPORT SERVICES COVERAGE LEVELS
CERM’s SAP Enterprise Support Services are customized to meet customer requirements. We can provide support to supplement your team for FICO, MM, PP, SD, ABAP, Basis – and others.
| LEVEL I | LEVEL II | LEVEL III |
| •SAP & business process | •Easy customization | •ABAP development |
| •General end-user support | •Easy configuration | •SAP script/ smart form development |
| •Create or Restart ATCH jobs | •Troubleshoot program failure | •ALE and EDI development |
| •System error research | •Customization of new business units and SAP modules | |
| •Focus on “How to” issues | •Concentrates on continuous improvements | |
| •General application diagnosis/ trouble-shooting |
Strategic Management Support
Business and Solution Architect: Optimization, new functionality. Technical and Infrastructure: Landscape optimization, integration and new functionality support
Production SupportTechnical programming services: ABAP, Java Interface development and NetWeaver Components Functional: Application configuration and integration
Platform Support:Basis:System administration, security, transport management, performance management Infrastructure: Database and operating system admin, backup and recovery, high availability